Fw: Pump

This is the final proof that Open Ocean have sold us and any other clients a pup as HP water pumps with brass internals should never be used in a desalinator application. They have no integrity whatsoever and should never be let loose on the boating fraternity. We will be having a lot more to say and just apologise in advance for the possible boring nature of the ongoing proceedings.

----- Forwarded Message -----
From: Jim Donald <tiare_taporo@yahoo.co.nz>
To: Open Ocean <openocean@xtra.co.nz>
Sent: Monday, 28 November 2011 7:24 PM
Subject: Re: Pump

Forsbrey,

You are a charlatan, a fraud and a liar. I haven't finished with you and your lack of integrity by a long chalk.

Jim Donald

From: Open Ocean <openocean@xtra.co.nz>
To: Jim Donald <tiare_taporo@yahoo.co.nz>
Sent: Monday, 28 November 2011 2:02 PM
Subject: Re: Pump

Jim,

I look forward to seeing you in February.

 

Terry Forsbrey
Open Ocean Water makers
Phone:  +64 9 402 8449
Fax:       +64 9 402 8450

From: Jim Donald <tiare_taporo@yahoo.co.nz>
To: "openocean@xtra.co.nz" <openocean@xtra.co.nz>
Sent: Monday, 28 November 2011 2:49 PM
Subject: Fw: Pump

I attach the forwarded emails for your information. You will note that the Italian manufacturer states that "salt water is aggressive to brass".  This is commonsense. How you have the gall to pass off the Hawk pump as suitable for a watermaker application is beyond me - not to mention the brass needle valve. You attempted to hide behind the smokescreen of inherent electrolysis on the boat when you knew full well that a brass pump was unsuitable - it was just a cheaper option which no doubt increased your profitability.

I will be back in NZ next February and am giving serious consideration to mounting a claim against you through the Disputes Tribunal. It is illegal to sell anything which is not fit for purpose and we can prove that in this situation that is what has happened. As an alternative we may consider accepting a suitable compensation offer.

Jim Donald

----- Forwarded Message -----
From: Danie Malan ThoroughClean <sales@thoroughclean.com.au>
To: 'Jim Donald' <tiare_taporo@yahoo.co.nz>
Sent: Monday, 28 November 2011 10:17 AM
Subject: FW: Pump

E-mail from Italy

 

DanieMalan
Sales Manager
Mob: 0419 654 778     

From: Alberto Bertignon [mailto:alberto.bertignon@hawkpumps.com]
Sent: Friday, November 25, 2011 9:10 PM
To: sales@thoroughclean.com.au
Subject: R: Pump
Importance: High

 

Hi Danie,

 

thank you for your e-mail.

 

Please find my commenst here below.

 

Best regards

 

Alberto Bertignon

Sales Manager

LEUCO S.p.A. (Hawk International)

Via Umberto Degola, 25

42124 Reggio Emilia - Italia

Tel. +39.0522.927036 * Fax +39.0522.926422 / +39.0522.275551

alberto.bertignon@hawkpumps.com * www.hawkpumps.com

Società soggetta all'attività di direzione di KärcherBeteiligungs GmbH

C.F. e Iscrizione al Registro Imprese di RE n.00607420353

Capitale Sociale € 293.144,40 i.v.

P.I. IT00607420353

Note: The information contained in this email is confidential and is intended for the individual or entity named above. If you are not the intended recipient of this communication, any reading, dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by return e-mail. Thank you.

P Please consider your environmental responsibility before printing this e-mail

Da: Danie Malan ThoroughClean [mailto:sales@thoroughclean.com.au]
Inviato: venerdì 25 novembre 2011 3.57
A: 'Alberto Bertignon'
Oggetto: FW: Pump

 

Hi Alberto,

 

Thanks for referring the enquiry to us a couple of days ago.

 

It seems that the gentlemen is running a HAWK HC190 pump on a water maker on a ship (see his e-mail below)

 

He is looking for a stainless steel head for it.

 

1. Do you get the HC190 head in stainless steel? (It is not in our catalogue) No, we do not. The only pumps with stainless steel AISI316 is our "ES" range. Please see the attachment.
2. If not, is there a similar pump for salt water with an 18 mm shaft that we can use in its place? No, ES pumps come with Ø 24mm. Shaft.
3. Do people use these pumps with salt water and just increase the frequency of servicing and replacing seals? HC190 : yes, also the brass head shall be changed more frequently because salt water is aggressive to brass.
4. Have you got any other ideas which will help? Unfortunately no.

 

Thanks for your help.

 

Kind regards,

 

Danie Malan
Sales Manager
Mob: 0419 654 778     

From: Jim Donald [mailto:tiare_taporo@yahoo.co.nz]
Sent: Thursday, November 24, 2011 7:22 AM
To: sales@thoroughclean..com.au
Subject: Re: Pump

 

Hi Danie

Thanks for your reply. We have been using the pump HP SALT water to drive a 60 litre an hour watermaker on our yacht on which we are doing ocean passages. It was supplied by the installers in NZ as suitable for that application. The operating water pressure is around 800 psi. Could you please advise your thoughts on the suitability of the pump for that purpose. We notice that you describe yourselves as "waterblasters" and wonder whether the Hawk pumps are best suited for that application. We would appreciate your advice.

Thanks and regards,

Jim Donald

s.v. Tiare Taporo III

Bundaberg Port Marina

Bundaberg

Queensland

Ph. 0429471895

 

From: Danie Malan - ThoroughClean <sales@thoroughclean.com.au>
To: tiare_taporo@yahoo.co.nz
Sent: Wednesday, 23 November 2011 6:46 PM
Subject: Pump

Dear Jim

We are the Hawk agent in Aus.

What is your phone contact details?

Glad to assist.

Danie
ThoroughClean Water Blasters
07-54672025
0419654778
Sent via BlackBerry® from Telstra

I attach the forwarded emails for your information. You will note that the Italian manufacturer states that "salt water is aggressive to brass".  This is commonsense. How you have the gall to pass off the Hawk pump as suitable for a watermaker application is beyond me - not to mention the brass needle valve. You attempted to hide behind the smokescreen of inherent electrolysis on the boat when you knew full well that a brass pump was unsuitable - it was just a cheaper option which no doubt increased your profitability.

I will be back in NZ next February and am giving serious consideration to mounting a claim against you through the Disputes Tribunal. It is illegal to sell anything which is not fit for purpose and we can prove that in this situation that is what has happened. As an alternative we may consider accepting a suitable compensation offer.

Jim Donald

----- Forwarded Message -----
From: Danie Malan ThoroughClean <sales@thoroughclean.com.au>
To: 'Jim Donald' <tiare_taporo@yahoo.co.nz>
Sent: Monday, 28 November 2011 10:17 AM
Subject: FW: Pump

E-mail from Italy

 

DanieMalan
Sales Manager
Mob: 0419 654 778     

From: Alberto Bertignon [mailto:alberto.bertignon@hawkpumps.com]
Sent: Friday, November 25, 2011 9:10 PM
To: sales@thoroughclean.com.au
Subject: R: Pump
Importance: High

 

Hi Danie,

 

thank you for your e-mail.

 

Please find my commenst here below.

 

Best regards

 

Alberto Bertignon

Sales Manager

LEUCO S.p.A. (Hawk International)

Via Umberto Degola, 25

42124 Reggio Emilia - Italia

Tel. +39.0522.927036 * Fax +39.0522.926422 / +39.0522.275551

alberto.bertignon@hawkpumps.com * www.hawkpumps.com

Società soggetta all'attività di direzione di KärcherBeteiligungs GmbH

C.F. e Iscrizione al Registro Imprese di RE n..00607420353

Capitale Sociale € 293.144,40 i.v.

P.I. IT00607420353

Note: The information contained in this email is confidential and is intended for the individual or entity named above. If you are not the intended recipient of this communication, any reading, dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by return e-mail. Thank you.

P Please consider your environmental responsibility before printing this e-mail

Da: Danie Malan ThoroughClean [mailto:sales@thoroughclean.com.au]
Inviato: venerdì 25 novembre 2011 3.57
A: 'Alberto Bertignon'
Oggetto: FW: Pump

 

Hi Alberto,

 

Thanks for referring the enquiry to us a couple of days ago.

 

It seems that the gentlemen is running a HAWK HC190 pump on a water maker on a ship (see his e-mail below)

 

He is looking for a stainless steel head for it.

 

1. Do you get the HC190 head in stainless steel? (It is not in our catalogue) No, we do not. The only pumps with stainless steel AISI316 is our "ES" range. Please see the attachment.
2. If not, is there a similar pump for salt water with an 18 mm shaft that we can use in its place? No, ES pumps come with Ø 24mm. Shaft.
3. Do people use these pumps with salt water and just increase the frequency of servicing and replacing seals? HC190 : yes, also the brass head shall be changed more frequently because salt water is aggressive to brass.
4. Have you got any other ideas which will help? Unfortunately no.

 

Thanks for your help.

 

Kind regards,

 

Danie Malan
Sales Manager
Mob: 0419 654 778     

From: Jim Donald [mailto:tiare_taporo@yahoo.co.nz]
Sent: Thursday, November 24, 2011 7:22 AM
To: sales@thoroughclean.com.au
Subject: Re: Pump

 

Hi Danie

Thanks for your reply. We have been using the pump HP SALT water to drive a 60 litre an hour watermaker on our yacht on which we are doing ocean passages. It was supplied by the installers in NZ as suitable for that application. The operating water pressure is around 800 psi. Could you please advise your thoughts on the suitability of the pump for that purpose. We notice that you describe yourselves as "waterblasters" and wonder whether the Hawk pumps are best suited for that application. We would appreciate your advice.

Thanks and regards,

Jim Donald

s.v.. Tiare Taporo III

Bundaberg Port Marina

Bundaberg

Queensland

Ph. 0429471895

 

From: Danie Malan - ThoroughClean <sales@thoroughclean.com.au>
To: tiare_taporo@yahoo.co.nz
Sent: Wednesday, 23 November 2011 6:46 PM
Subject: Pump

Dear Jim

We are the Hawk agent in Aus.

What is your phone contact details?

Glad to assist.

Danie
ThoroughClean Water Blasters
07-54672025
0419654778
Sent via BlackBerry® from Telstra

I attach the forwarded emails for your information. You will note that the Italian manufacturer states that "salt water is aggressive to brass".  This is commonsense. How you have the gall to pass off the Hawk pump as suitable for a watermaker application is beyond me - not to mention the brass needle valve. You attempted to hide behind the smokescreen of inherent electrolysis on the boat when you knew full well that a brass pump was unsuitable - it was just a cheaper option which no doubt increased your profitability.

I will be back in NZ next February and am giving serious consideration to mounting a claim against you through the Disputes Tribunal. It is illegal to sell anything which is not fit for purpose and we can prove that in this situation that is what has happened. As an alternative we may consider accepting a suitable compensation offer.

Jim Donald

----- Forwarded Message -----
From: Danie Malan ThoroughClean <sales@thoroughclean.com.au>
To: 'Jim Donald' <tiare_taporo@yahoo.co.nz>
Sent: Monday, 28 November 2011 10:17 AM
Subject: FW: Pump

E-mail from Italy

 

DanieMalan
Sales Manager
Mob: 0419 654 778     

From: Alberto Bertignon [mailto:alberto.bertignon@hawkpumps.com]
Sent: Friday, November 25, 2011 9:10 PM
To: sales@thoroughclean.com.au
Subject: R: Pump
Importance: High

 

Hi Danie,

 

thank you for your e-mail.

 

Please find my commenst here below.

 

Best regards

 

Alberto Bertignon

Sales Manager

LEUCO S.p.A. (Hawk International)

Via Umberto Degola, 25

42124 Reggio Emilia - Italia

Tel. +39.0522.927036 * Fax +39.0522.926422 / +39.0522.275551

alberto.bertignon@hawkpumps.com * www.hawkpumps.com

Società soggetta all'attività di direzione di KärcherBeteiligungs GmbH

C.F. e Iscrizione al Registro Imprese di RE n.00607420353

Capitale Sociale € 293.144,40 i.v.

P.I. IT00607420353

Note: The information contained in this email is confidential and is intended for the individual or entity named above. If you are not the intended recipient of this communication, any reading, dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by return e-mail. Thank you.

P Please consider your environmental responsibility before printing this e-mail

Da: Danie Malan ThoroughClean [mailto:sales@thoroughclean.com.au]
Inviato: venerdì 25 novembre 2011 3.57
A: 'Alberto Bertignon'
Oggetto: FW: Pump

 

Hi Alberto,

 

Thanks for referring the enquiry to us a couple of days ago.

 

It seems that the gentlemen is running a HAWK HC190 pump on a water maker on a ship (see his e-mail below)

 

He is looking for a stainless steel head for it.

 

1. Do you get the HC190 head in stainless steel? (It is not in our catalogue) No, we do not. The only pumps with stainless steel AISI316 is our "ES" range. Please see the attachment.
2. If not, is there a similar pump for salt water with an 18 mm shaft that we can use in its place? No, ES pumps come with Ø 24mm. Shaft.
3. Do people use these pumps with salt water and just increase the frequency of servicing and replacing seals? HC190 : yes, also the brass head shall be changed more frequently because salt water is aggressive to brass.
4. Have you got any other ideas which will help? Unfortunately no.

 

Thanks for your help.

 

Kind regards,

 

Danie Malan
Sales Manager
Mob: 0419 654 778     

From: Jim Donald [mailto:tiare_taporo@yahoo.co.nz]
Sent: Thursday, November 24, 2011 7:22 AM
To: sales@thoroughclean.com.au
Subject: Re: Pump

 

Hi Danie

Thanks for your reply. We have been using the pump HP SALT water to drive a 60 litre an hour watermaker on our yacht on which we are doing ocean passages. It was supplied by the installers in NZ as suitable for that application. The operating water pressure is around 800 psi. Could you please advise your thoughts on the suitability of the pump for that purpose. We notice that you describe yourselves as "waterblasters" and wonder whether the Hawk pumps are best suited for that application. We would appreciate your advice.

Thanks and regards,

Jim Donald

s.v. Tiare Taporo III

Bundaberg Port Marina

Bundaberg

Queensland

Ph. 0429471895

 

From: Danie Malan - ThoroughClean <sales@thoroughclean.com.au>
To: tiare_taporo@yahoo.co.nz
Sent: Wednesday, 23 November 2011 6:46 PM
Subject: Pump

Dear Jim

We are the Hawk agent in Aus.

What is your phone contact details?

Glad to assist.

Danie
ThoroughClean Water Blasters
07-54672025
0419654778
Sent via BlackBerry® from Telstra